Terms and Conditions

Shipping Information

All orders are shipped worldwide via DHL™ and are fully insured. Delivery times range from 5-12 days depending on customs.

Exchange Only

You have 3 days from the date you receive your order to exchange the item. Unfortunately, we are unable to accept returns.

Store Credit

On the rare occasion that you change your mind, you can return the item and can be entitled to store credit for future purchases.

We cannot exchange the item(s) if they were tailored to your size and measurements, so please make sure to send in correct height and chest specs to avoid complications 

Shipping is complimentary on all exchanges.

Please make sure your items are returned new and unused. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Please contact our customer care team by emailing info@tsaralondon.com if you have any further questions.


We have made every effort to display the colours of our products that appear on Tsara London as accurately as possible. However, as computer monitors, tablets, and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate. Again, if further details are needed or pictures of the item in question, then do not hesitate to email info@tsaralondon.com.

Contact us today to find out more about ordering from our bespoke clothing collection.